Payment Submission Limit Inquiry

For the different tiers when it comes to accepting payments, is the max for the free account only up to 10 payments?

Hi teampexecassistant,

Thanks for using Jotform. Yes, you're right, the Starter (Free) plan can receive a maximum of 10 payment submissions, but this will reset every month. Please note that when we talk about payment submissions, it is a submission where payment is collected through the form using our payment integrations. If you reach the limit for the payment submissions, then the forms will be disabled and will reactivate only if you upgrade to a higher plan or wait for it to reset.

Feel free to reach out again if you have any questions or if we can help you in any other way. 

So when you mention the limit per month, is that by calendar month or subscription month if we do a monthly subscription?

Hi teampexecassistant, 

Thanks for getting back to us. The Payment Submissions limit is based on your account's monthly reset date. You'll need to go to your Account Usage page to view your account's reset date:

Let us know if you have any other questions.