What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Solving the Stripe OOPS error

    Asked by stressinc on November 21, 2012 at 02:29 PM

    Hi, I noticed this has come up before but the solutions are not noted in the forums. The error using a Stripe form says: 

    You must supply either a card or a customer id
    The detail is this: 
    Details: File: /www/v3/builds/69b7195d34ca4d4734a81ffb15ecd3c0a0903466/lib/classes/Payments/Stripe/Stripe/ApiRequestor.php Line: 114
    This came from using the preview function on Jotform. It was also tested on our testing site and it came back with the Oop error. I have to think that running it on the Jotform site in it's own tab eliminates the embed possibilites errrors, right?
    Please advise.
    Page URL:

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    Answered by stressinc on November 21, 2012 at 02:31 PM

    BTW, both IE8 and Safari 6 Mac tested.

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    JotForm Support

    Answered by EduardoMendez on November 21, 2012 at 03:28 PM

    Hi there

    There was an issue that was corrected and all should be working now.

    Can you please try embedding the form using the iFrame method?

    Here is a guide to help you with that.


    Please let us know if the issue persists!