Solving the Stripe OOPS error

  • Profile Image
    stressinc
    Asked on November 21, 2012 at 02:29 PM

    Hi, I noticed this has come up before but the solutions are not noted in the forums. The error using a Stripe form says: 

    Oops!
    You must supply either a card or a customer id
    The detail is this: 
    Details: File: /www/v3/builds/69b7195d34ca4d4734a81ffb15ecd3c0a0903466/lib/classes/Payments/Stripe/Stripe/ApiRequestor.php Line: 114
    This came from using the preview function on Jotform. It was also tested on our testing site and it came back with the Oop error. I have to think that running it on the Jotform site in it's own tab eliminates the embed possibilites errrors, right?
    Please advise.
  • Profile Image
    stressinc
    Answered on November 21, 2012 at 02:31 PM

    BTW, both IE8 and Safari 6 Mac tested.

  • Profile Image
    EduardoMendez
    Answered on November 21, 2012 at 03:28 PM

    Hi there

    There was an issue that was corrected and all should be working now.

    Can you please try embedding the form using the iFrame method?

    Here is a guide to help you with that.

     

    Please let us know if the issue persists!