How to use custom email addrees as sender email?

  • jeffmitchell52
    Asked on May 17, 2024 at 4:40 PM

    I need help setting a custom email address as sender not "no reply at jotform"

  • Wilson JotForm Support
    Replied on May 17, 2024 at 4:56 PM

    Hi Jeff.

    Thanks for reaching out to Jotform Support. You must enter the SMTP email address in Jotform in order to use your own email address in place of the Jotform email address. Let me show you how to do it:

    1 Click on Settings from the My Account page, or go straight here.
    2. Click on the Add Sender Email button.

    How to use custom email addrees as sender email? Image 1 Screenshot 30
    On the configuration screen, fill in the fields with the relevant data. The password you must enter is the one you use to access your mailbox, not the Jotform password; nevertheless, this may still vary depending on your server settings. In most cases, the email address and the username are the same. 

    How to use custom email addrees as sender email? Image 2 Screenshot 41
    Once you're done, click Send Test Email to confirm that everything is functioning as it should. Click the Add Email button if it functions. If not, kindly review the information once more and fix any mistakes.

    You might also want to check out this guide about How to Use Your Gmail Account as Your Email Sender via SMTP.

    Give it a try and let us know if you need any help.