What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have a problem with the mapping to Salesforce

    Asked by DanceWorks on November 21, 2012 at 03:33 PM

    After logging into my salesforce account and selecting leads, I receive the following error message. (See screenshot) Some of my existing salesforce fields are not generated jotform either.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Deygus on November 21, 2012 at 04:08 PM

    Can you please veryify that  DanceWorks Chicago - Audition 2012 (http://www.jotform.us/form/23250571489154) is the form you are working on? You have only two forms and for some reason the other one does not work and shows up blank so I am under the impression that this is the one you need help on? Correct me if I am wrong.

    A suggestion to start would be to remove the integration and try adding it again to see if that helps. If the problem continues please let us know.

  • Profile Image

    Answered by DanceWorks on November 21, 2012 at 05:13 PM
    Thanks for the quick reply. I deleted the forms as they did not work. My
    main issue is when I open the Form Builder and try to connect with
    Salesforce. I gives me right away an error as submitted before and I can
    not find all the fields I have in Salesforce. Unable to create a form
    without having access to all the Salesforce fields.
    Any suggestions?
    Andreas
  • Profile Image
    JotForm Support

    Answered by idarktech on November 21, 2012 at 06:36 PM

    Hi Andreas,

    Please try the following if this helps,

    1. Remove first the integration (if you've already integrated your form)

    2. Logout from JotForm

    3. Clear your browser's cache

    4. Relogin and re-integrate your form to SalesForce.

    See if this makes differences. Be sure to update us the result so we can further investigate the issue here. Thank you for your patience.