Images not showing in Autoresponder and Notification emails

  • mgcaledonian13
    Asked on June 15, 2018 at 5:59 PM

    I am trying to use an image as a Link to another Page.

    The image does not show in the emails but the link works OK. 

    Can you have a look at it and let me know why this is.

    Jotform Thread 1501010 Screenshot
  • Vanessa_T
    Replied on June 15, 2018 at 7:11 PM

    I was able to replicate the issue you have mentioned. The problem occurs due to the image having space on it's filename - Tyne Tees Entry Form JF Blue.png

    To fix this, please rename the image file and remove the spaces, then reupload the image back both on your notification and autoresponder email.

    Images not showing in Autoresponder and Notification emails Image 10

  • mgcaledonian13
    Replied on June 15, 2018 at 11:36 PM

    Thanks for that advice. Will do that infuture.