How to remove user from Shared with Me folder?

  • a.kaplan
    Asked on May 18, 2024 at 7:13 PM

    How can I remove A user that I shared my forms with?


    Thanks!

  • Aries JotForm Support
    Replied on May 18, 2024 at 8:36 PM

    Hi a.kaplan,

    Thank you for reaching out to Jotform Support. It seems that the feature you are requesting is related to sub-account. This feature is available in Enterprise plan. You may have to contact Enterprise team and submit a ticket. Here's a guide how to create a ticket for Enterprise:

    1. Login to your account and click the Support link on the top-right side of the page next to your avatar.

    How to remove user from Shared with Me folder? Image 1 Screenshot 40

    2. Click on the Submit a Request button on the top-right side of the page.

    How to remove user from Shared with Me folder? Image 2 Screenshot 51

    3. Fill in the details of your request, making sure to add form links, screenshots, and images that will help the Enterprise Support Team address your concerns effectively. When you’re done, click the Submit Request button.

    How to remove user from Shared with Me folder? Image 3 Screenshot 62

    Give it a try and let us know if you have any other questions.

  • a.kaplan
    Replied on May 20, 2024 at 10:07 AM

    I don't have enterprise account.

  • Shaqil_A
    Replied on May 20, 2024 at 10:24 AM

    Hi a.kaplan,

    Thanks for reaching out to Jotform Support. I checked your account and aren't able to find the form(s) that are shared with you. You will need to log in to the account that owns the form and remove the user as the assignee of the form. Let me show you how:

    1. In your Form Builder, click on the Publish tab.
    2. Go to Assign Form.
    3. Click Assigned to.
    4. A pop-up will appear, click the checkbox and select Revoke. Or click the Three dots menu icon and select Revoke User.

    User cannot login Image 1 Screenshot 20 Screenshot 10 Screenshot 10

    Follow the guide below to add an assignee to the form:

    1. In your Form Builder, click on the Publish tab.
    2. Go to Assign Form.
    3. Write the email address under Invite by email.
    4. Click on the Send Invitation button.

    Let us know if you have any other questions.

  • a.kaplan
    Replied on May 20, 2024 at 4:20 PM

    Hello,

    Mine is different.


    How to remove user from Shared with Me folder? Image 1 Screenshot 20

  • Aries JotForm Support
    Replied on May 20, 2024 at 5:26 PM

    Hi a.kaplan,

    Thanks for getting back to us. Can you please also send us a screenshot of what your Shared With Me Folder looks like? so that we can double check what we can do to help you remove a user from it?

    As soon as we hear back from you, we can move forward with a solution.

  • a.kaplan
    Replied on May 26, 2024 at 12:24 AM

    How to remove user from Shared with Me folder? Image 1 Screenshot 20

  • Mary JotForm Support
    Replied on May 26, 2024 at 3:23 AM

    Hi a.kaplan,

    You will need to revoke the access from the form itself, as was shown by my colleague above. Example is on your Employee Write Up Form:

    • On the orange navigation toolbar, go to the Publish tab.
    • You will see the users you granted access on the Invited By Email.
    • Click on the added users and then click the vertical ellipses.
    • You will see the option Revoke User that if you click, the access will be revoked.

    How to remove user from Shared with Me folder? Image 1 Screenshot 20

    Give it a try and let us know if you have any other questions.


 
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