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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No e-mails sent after submiting the form

    Asked by 321robin on November 22, 2012 at 07:00 AM

    I need help. I don't know what seems to be the problem, but after completing my form no e-mail is sent to me even though I have "E-mail alerts" enabled and configured. Can you please help?


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    Answered by moonzkie on November 22, 2012 at 07:14 AM


    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    Just please let us know if you need any further assistance. Thank you so much!