What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My customers could not see the form

    Asked by DucaN on November 22, 2012 at 08:42 AM

    peolple are phonning us and theır tellıng us that there ıs an error on the page

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    JotForm Support

    Answered by NeilVicente on November 22, 2012 at 08:53 AM

    Which form are you referring to and what exactly is the error? Are you using it as a standalone form, or is it embedded on a webpage?

    If it's the latter, may we ask for the URL of that webpage?

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    Answered by DucaN on November 22, 2012 at 09:37 AM

    http://www.sisashipping.com/new/rezervasyon-talep-formu.html

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    JotForm Support

    Answered by NeilVicente on November 22, 2012 at 09:57 AM

    I can't see any problem with the embedded forms. They all load perfectly on my end.

    http://screencast.com/t/YzeXPC8uE

    http://screencast.com/t/MkTdLcN3ne6u

    Since your forms are embedded using a 3rd-party lightbox script, I have a feeling that the reason for their problem is that JavaScript is disabled on their browsers.

    Can you please ask them to log on to this site to check for JavaScript and enable it, if disabled?

    http://www.activatejavascript.org/

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    JotForm Founder

    Answered by aytekin on November 22, 2012 at 10:07 AM

    I also tested submitting your form and it worked fine. I wonder what kind of error did they get? 

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    Answered by DucaN on November 22, 2012 at 12:08 PM

    türkçe bilen admin vardı sanırım

    ingilizce yazarken zorlanıyorum

    bazı müşterilerimiz form görüntüleyebiliyor çoğuda görüntüleyemiyor

    Sayılarımızla.

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    JotForm Support

    Answered by Welvin on November 22, 2012 at 12:24 PM

    @DucaN,

    Would it be okay if you we ask you to provide screenshot of the said error? Please ask this to your customers so we could check it and anaylize of what's causing it to happen.

    You can tell your customers to upload the screenshot to: http://pasteboard.co/ get/ask the link and paste it here.

    Thank you very much and we will wait for it.