What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When is Jotform going to be back up?

    Asked by templar on November 22, 2012 at 12:01 PM

    I'm a long time user (and fully paid for) jotform user. I'm currently trying to edit some forms - it was flaky earlier....and I now can't even log in!!!

     

    When Can I expect Jotform to be back-up and fully working?

     

    Really frustrating.....Jotform NEEDS to be a RELIABLE system due to the nature of what it provides..

     

    Robin Biles

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    JotForm Support

    Answered by Welvin on November 22, 2012 at 12:20 PM

    Hi Robin,

    We do apologize for any frustration that you've experienced or if there any inconveniences happen with regards to this matter. As of this time, our server are working fine nor if there is, we will resolved it right away. 

    Talking of you can't login, does it give you an error?

    - If it says the password is incorrect, you can use our Forgot Password option to reset your password.

    - Your IP is fine, your account is also fine.

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    I would suggest to please try clearing your browsers cache and cookies, login again and see if you still can't login. http://www.jotform.com/login

    Please get back to us for results. Thank you for your patience.