Upload iPad or iPhone video?

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    cbsteink
    Asked on November 22, 2012 at 01:51 PM

    Hi is there no way to allow users to upload video taken from an iPad or iPhone? I tried changing the acceptable extensions and that did not work.

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    NeilVicente
    Answered on November 22, 2012 at 02:25 PM

    Hello,

    iOS devices does not have a browsable file system. Therefore, uploading files from the device to a webpage is not possible.

    A feasible, yet inconvenient workaround is to use a Filepicker upload field instead. This will still not allow your users to upload files from their devices (iOS limitation), but they may be able to upload files from their Dropbox, Gmail, and other cloud-based storage services.

    It should work like this:

    User takes picture or video
    User uploads it to Dropbox/Gmail/etc (via their respective iOS apps)
    User fills out your form and attaches the file from their Dropbox/Gmail account

    Hope this answers your question.

    Regards

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    Mike_T
    Answered on November 22, 2012 at 02:40 PM

    I am not 100% sure, but uploads might be fine on the iOS 6 devices. As far as I know, they have added/unlocked multimedia uploads on that version of iOS:

    With iOS 6, you can upload photos in Safari

    You may add the asterisk to allow every extension:

    Thank you.

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    DecadeofDifference
    Answered on March 05, 2013 at 02:21 PM

    Hoping to get some help here on this. As Mike_T noted above, iOS 6 does allow me to upload a file. However, I am unable to download the file that I uploaded through iOS.

    It was an MOV file, uploaded through this page: http://www.decadeofdifference.org/innovate/video-upload.php

    However, when I try to download the file, either from the link in the notification e-mail or inside the Jotform website, I get the following notice from the browser.

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>E71695A5A813DF3C</RequestId>
    <HostId>
    WZYrkQCUSBBmRsSUyOJBMGU4Dxt+dVd+DZPGRgWh88FAf/9t3DMP9uBDgzC+6/yK
    </HostId>
    </Error>
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    DecadeofDifference
    Answered on March 05, 2013 at 02:29 PM

    Update (sorry for the double post): I tried a shorter video, and it worked fine. This puzzles me, because I believe both files are under my posted size limit of 50MB. The first video was 1:31. The second one was 0:26, and turned out to be 7.4MB, so I can't imagine that a video that's barely three times the length would be more than seven times the size.

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    jeanettebmz
    Answered on March 05, 2013 at 03:11 PM

    @ DecadeofDifference

    I would recommend you to open a new thread as it looks unrelated to this post and paste this, we will probably have too open a ticket on it to be investigated furthermore by our developers