- cbsteinkAsked on November 22, 2012 at 01:51 PM
Hi is there no way to allow users to upload video taken from an iPad or iPhone? I tried changing the acceptable extensions and that did not work.
- JotForm SupportNeilVicenteAnswered on November 22, 2012 at 02:25 PM
iOS devices does not have a browsable file system. Therefore, uploading files from the device to a webpage is not possible.
A feasible, yet inconvenient workaround is to use a Filepicker upload field instead. This will still not allow your users to upload files from their devices (iOS limitation), but they may be able to upload files from their Dropbox, Gmail, and other cloud-based storage services.
It should work like this:
User takes picture or video
User uploads it to Dropbox/Gmail/etc (via their respective iOS apps)
User fills out your form and attaches the file from their Dropbox/Gmail account
Hope this answers your question.
- JotForm SupportMike_TAnswered on November 22, 2012 at 02:40 PM
I am not 100% sure, but uploads might be fine on the iOS 6 devices. As far as I know, they have added/unlocked multimedia uploads on that version of iOS:
You may add the asterisk to allow every extension:
- DecadeofDifferenceAnswered on March 05, 2013 at 02:21 PM
Hoping to get some help here on this. As Mike_T noted above, iOS 6 does allow me to upload a file. However, I am unable to download the file that I uploaded through iOS.
It was an MOV file, uploaded through this page: http://www.decadeofdifference.org/innovate/video-upload.php
However, when I try to download the file, either from the link in the notification e-mail or inside the Jotform website, I get the following notice from the browser.This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>E71695A5A813DF3C</RequestId><HostId>WZYrkQCUSBBmRsSUyOJBMGU4Dxt+dVd+DZPGRgWh88FAf/9t3DMP9uBDgzC+6/yK</HostId></Error>
- DecadeofDifferenceAnswered on March 05, 2013 at 02:29 PM
Update (sorry for the double post): I tried a shorter video, and it worked fine. This puzzles me, because I believe both files are under my posted size limit of 50MB. The first video was 1:31. The second one was 0:26, and turned out to be 7.4MB, so I can't imagine that a video that's barely three times the length would be more than seven times the size.
- jeanettebmzAnswered on March 05, 2013 at 03:11 PM
I would recommend you to open a new thread as it looks unrelated to this post and paste this, we will probably have too open a ticket on it to be investigated furthermore by our developers