How to Handle Incomplete Payments in Submissions

1. I see the list of "incomplete transactions" where some submissions bailed out without completing the Paypal payment.  It provides me an option to "complete transaction". If I choose that option what happens?

(a) will it only update the Google Sheet with transaction details, but no payment info.

(b) it takes me back to PayPal?

Hello,

Refer to this guide for the FAQ on incomplete payments: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

On clicking Complete Transaction, it will only update the Google Sheet and Submissions page as you mention in option (a). It will not make the payments get processed.

To complete the payment when a payment was actually made in PayPal;

1. Log in to your PayPal account.

2. Under the IPN Settings page, there is a link that says IPN History page. On that page, you can find the IPN messages that were not sent, its status should be Disabled. 

3. Select the unsent IPNs then click Resend Selected. Doing so will allow JotForm to process the Incomplete Payments on our side (with valid payments) and finally mark them as completed.

For further assistance, do let us know.

Thanks