What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    i cant get the submission e-mails...

    Asked by chatkut on November 23, 2012 at 03:44 AM

    i have two forms working on the link i wrote below, when i try the forms i cant take the emails.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by idarktech on November 23, 2012 at 05:00 AM


    Notifications was successfully sent to your email address according to the mail logs.

    /var/log/mail.log:Nov 19 04:16:09 monk sm-mta[30679]: qAJ9G7RY030674: to=<info@dusatolyesi.com>, ctladdr=<noreply@jotform.com> (1005/1006), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=123640, relay=mx1.dusatolyesi.com. [], dsn=2.0.0, stat=Sent (Requested mail action okay, completed)

    Please check your spam/bulk folders, maybe the messages landed there. You may also try changing your form's sender email to noreply@jotform.com to avoid emails being caught by your mail spam filter. Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to noreply@jotform.com and Reply-to Email to any Email you want or your  E-mail field, just like this:

    Please make a test submission with your form aftwerwards and report here if the problem still persist. Thanks!

  • Profile Image

    Answered by chatkut on November 23, 2012 at 08:08 AM


    i change sender e-mail to noreply@jotform.com, i can take the submission mail but when i fill the form i still cant take the automatic reply e-mail for the person who filled the form. So i have two e-mail alerts and the one which will go to the filler of the form doesnt work now.


    Thanks for your helps

  • Profile Image
    JotForm Support

    Answered by Welvin on November 23, 2012 at 08:19 AM


    You are probably talking of the Auto Responder Email? Check this: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder


  • Profile Image
    JotForm Support

    Answered by idarktech on November 23, 2012 at 08:22 AM


    It works fine, here's what I've received after submitting a test on your form.

    Have you tried it with your other email address? Please do a retest. Thanks!

  • Profile Image

    Answered by chatkut on November 23, 2012 at 09:36 AM

    Thanks for your helps, it is working when i tried with another e-mail adress. No problem...