Unable to download all submissions as PDF.

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    mamarz
    Asked on June 21, 2018 at 06:42 AM

    I've a problem: when trying saving all the submitted replies to my form, the system say "Error generating", so i can't download the compiled PDF form.

    Can you send me as a whole archive? It's the only one form in my profile, thanks.

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    Kevin_G
    Answered on June 21, 2018 at 10:02 AM

    I have been testing this and I can see downloading the PDF of a single submission works, but it does not when you try to download all the submissions as PDF.

    I  will pass this thread to our second level so our developers can have a look on this, we  will keep you updated via this thread. 

  • Profile Image
    mamarz
    Answered on June 21, 2018 at 10:03 AM

    Thanks, I'll waiting.

  • Profile Image
    mamarz
    Answered on June 25, 2018 at 09:26 AM

    Today the service will expire, and still didn't have the PDF of the replies to my form.

    What i'm waiting?

  • Profile Image
    mamarz
    Answered on June 25, 2018 at 09:34 AM

    Still trying to export, but still give error while elaborating the PDF. Please send me now for mail an attached files with ALL the submission in single PDFs, thanks.


  • Profile Image
    Kevin_G
    Answered on June 25, 2018 at 11:02 AM

    Apologies for the delay this has taken.

    I have just checked your account and it seems like the issue persists, we have not received any updates from our developers, unfortunately, but I will ask them and will keep you updated via this thread. 

    Thanks. 

  • Profile Image
    onur
    Answered on June 28, 2018 at 06:53 AM

    I can see your previous export job has finished and there are 92 parts of PDFs. Can you check again?

    Waiting for your reply,

    Regards.