not receiving notification.

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    Mazed
    Asked on November 24, 2012 at 01:28 PM

    I m not receving any email notification for my form booking lessons and contact form.

     

    i dont understand whats wrong i ve just started to use the forms recently. all this time the trsting was fine.

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    moonzkie
    Answered on November 24, 2012 at 01:44 PM

    Hi,

     

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!

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    mazed
    Answered on November 24, 2012 at 02:14 PM

    great its working now. Thank you