What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    not receiving notification.

    Asked by Mazed on November 24, 2012 at 01:28 PM

    I m not receving any email notification for my form booking lessons and contact form.

     

    i dont understand whats wrong i ve just started to use the forms recently. all this time the trsting was fine.

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    Answered by moonzkie on November 24, 2012 at 01:44 PM

    Hi,

     

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!

  • Profile Image

    Answered by mazed on November 24, 2012 at 02:14 PM

    great its working now. Thank you