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5ivestarimpressionsAsked on June 23, 2018 at 3:04 AM
I've noticed that all the submissions from the past 24 hours have resulted in images that appear corrupt or broken links. I thought maybe the issue was just on my computer, but I also tested it with my phone. Also appearing corrupt or broken.
I created a brand new form with only an upload field and "Submit button". I tried to upload an image 3 different times. Below is a screenshot of how it appears on my end:
The images I tried to upload are nothing special.
Also, I tried to upload the screenshot to THIS very support ticket I am opening, and again it appears cut off or corrupt in the Jotform form. So here's a screenshot from imgur at https://imgur.com/a/DTsHVxg to show that.
I am not sure what is going on.
The link to my test form is https://form.jotform.com/81731643684159
But I believe all my forms are being affected.
Just for the heck of it, I just decided to re-test one more time by selecting a completely different picture. Here are the results: https://imgur.com/a/T0mMK7W
Please let me know how to proceed. Thx
Eli
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DonaldHagReplied on June 23, 2018 at 7:20 AM
The necessary steps to fix this have been taken by our backend team. I have checked your SUBMISSIONS page and the images are loading now. I cannot replicate the error on my end.
Please check now and let us know if this is still occurring so we can assist you further.