All form submission image uploads are broken or corrupt

  • 5ivestarimpressions
    Asked on June 23, 2018 at 3:04 AM

    I've noticed that all the submissions from the past 24 hours have resulted in images that appear corrupt or broken links. I thought maybe the issue was just on my computer, but I also tested it with my phone. Also appearing corrupt or broken. 

    I created a brand new form with only an upload field and "Submit button". I tried to upload an image 3 different times. Below is a screenshot of how it appears on my end:

    https://imgur.com/a/lg6mxdn

    The images I tried to upload are nothing special.

    Also, I tried to upload the screenshot to THIS very support ticket I am opening, and again it appears cut off or corrupt in the Jotform form. So here's a screenshot from imgur at https://imgur.com/a/DTsHVxg to show that.


    1529736900Screenshot 03 Screenshot 10

    I am not sure what is going on. 

    The link to my test form is https://form.jotform.com/81731643684159

    But I believe all my forms are being affected.

    Just for the heck of it, I just decided to re-test one more time by selecting a completely different picture. Here are the results: https://imgur.com/a/T0mMK7W

    Please let me know how to proceed. Thx

    Eli

  • DonaldHag
    Replied on June 23, 2018 at 7:20 AM

    The necessary steps to fix this have been taken by our backend team. I have checked your SUBMISSIONS page and the images are loading now. I cannot replicate the error on my end.

    Please check now and let us know if this is still occurring so we can assist you further.