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    First condition works fine but rest are ignored

    Asked by abdigital on November 25, 2012 at 08:21 AM

    I have a question with 4 check boxes. I've set conditions so that for each check box thats ticked, relevant questions are then shown. However I've created the condition for check box 1 which works fine, however when I create a condition for check box 2 and preview the results, only the first check box conditions seem to work. Any ideas???!!




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    Answered by pinoytech on November 25, 2012 at 08:23 AM

    Hi Adam,

    Sorry for the inconvenience that may have caused. Regarding on the issue, would you mind if we ask your Form URL to investigate the said issue and for further assistance?

    Thank you!

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    Answered by abdigital on November 25, 2012 at 08:44 AM

    <script type="text/javascript" src="//form.jotformpro.com/jsform/23293033323949"></script>

    OK some of the rules seem to work however its the Health & Hygene check box which seems to be playing up right now.

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    Answered by abdigital on November 25, 2012 at 09:22 AM

    OK Ive reworked the way I've built the conditions so that any of the 4 check boxes that have the same fields appear are now all included within the same condition rather than 4 seperate conditions. Everything is working ok but again the Health & Hygene option does nothing.

    <script type="text/javascript" src="//form.jotformpro.com/jsform/23294040390952"></script>

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    Answered by abdigital on November 25, 2012 at 09:43 AM

    IVE CRACKED IT! Jotforms does not like symbols such as the & symbol:-) This seems to mess with the conditions, I've changed the wording of one of the boxs from Health & Hygene to Health and Hygene and it is now working perfectly:-) thanks for your help anyway.

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    JotForm Support

    Answered by Welvin on November 25, 2012 at 09:51 AM

    Great to know that and we do apologize for the delay in responding to your query. Cheers!