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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Auto Reply sent thank you for donation when no donation was made

    Asked by misselly on November 25, 2012 at 08:20 PM

    Our forms have an option to make a donation via Paypal. When the form was completed, the person submitting it received an automatic thank you reply for his donation, while in fact no donation was made. How did that happen?

    Page URL:
    http://form.jotform.ca/form/22281082845251

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    Answered by jeanettebmz on November 25, 2012 at 09:56 PM

    That happened because the Payment field where the donation is to be done is not set to required

    Pplease go ahead and change it and let us know if the issue still persist

     

    Cheers!

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    Answered by misselly on November 25, 2012 at 11:07 PM

    But what if I don't want it to be a required field. It is an option. It has only happened once

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    Answered by jeanettebmz on November 25, 2012 at 11:11 PM

    I think an alternate solution might be to use show/hide conditional logics,by following these steps

    1. Add a radio button field with something like "Do you want to make a donation?"  yes/no answer would be the options

    2. Apply the show condition if the answer is YES, to the Payment field

    Let me know if this was clear or you still need assistance

     

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    Answered by misselly on November 25, 2012 at 11:17 PM

    Great idea thank you