I didnt receive any email notification when customers fill up forms

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    cybermama
    Asked on November 25, 2012 at 10:00 PM

    I need email notification, it stopped after you upgrade the site

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    jeanettebmz
    Answered on November 25, 2012 at 10:04 PM

    Can you please share with us the formID, or the name of the form?  If you have the form already embedded into your website, I would appreciate if you also share your site's URL with us

     

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    cybermama
    Answered on November 25, 2012 at 10:06 PM

    All the forms, I didnt receive anything.

    It was working before

    my site is www.zaharah.com

    Form link is

    http://zaharah.com/page.html?id=14

    http://zaharah.com/page.html?id=18

    http://zaharah.com/page.html?id=19

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    jeanettebmz
    Answered on November 25, 2012 at 10:14 PM

    Actually your email address  admin@zaharah.com  was IN the bounce list


    Reason(s) : 5.4.7 - Delivery expired (message too old) '[Errno 61] Connection refused'

    This meansyour email server provider was rejecting submissions coming from our domains.

    So, I would recommend you to modify your forms' email notifications settings so that the sender email address appears as
    noreply@jotform.com, as shown on this image:



    Please do that changes and let us know if the issue still persist

    Cheers!