What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I didnt receive any email notification when customers fill up forms

    Asked by cybermama on November 25, 2012 at 10:00 PM

    I need email notification, it stopped after you upgrade the site

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    Answered by jeanettebmz on November 25, 2012 at 10:04 PM

    Can you please share with us the formID, or the name of the form?  If you have the form already embedded into your website, I would appreciate if you also share your site's URL with us


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    Answered by cybermama on November 25, 2012 at 10:06 PM

    All the forms, I didnt receive anything.

    It was working before

    my site is www.zaharah.com

    Form link is




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    Answered by jeanettebmz on November 25, 2012 at 10:14 PM

    Actually your email address  admin@zaharah.com  was IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) '[Errno 61] Connection refused'

    This meansyour email server provider was rejecting submissions coming from our domains.

    So, I would recommend you to modify your forms' email notifications settings so that the sender email address appears as
    noreply@jotform.com, as shown on this image:

    Please do that changes and let us know if the issue still persist