What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i am trying to downgrade but can't

    Asked by eojodrabmol on November 26, 2012 at 09:59 AM

    after logging in i click pricing 

    i choose downgrade to free plan

    it redirects me to plimus

    i enter my username ( not the email address of the username )

    and the correct password.

    it reports invalid username and password


    i checked my caps lock key and attempted multiple times

  • Profile Image
    JotForm Support

    Answered by Deygus on November 26, 2012 at 10:39 AM

    I do apologize for this inconvenience. I have gone ahead and cancelled your subscription and you have been downgraded back a free account as of today. As for your login trouble I'm sorry for that issue but since that is a login problem you will need to contact Plimus as that can only be resolved through them.