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  • Profile Image

    2nd time in 2 weeks our email recipients aren't getting emails with our form info, why?

    Asked by NHWHallDirector on November 26, 2012 at 10:41 AM

    For the 2nd time in about 2 weeks, our 45+ email reciepients have not recieved emails with the completed info from the 2 forms we utilize through your site.  About 2 weeks ago this happened and we were told our email addresses were on some sort of block list on your end of things.  For many months we never had issues with the site, and now this is the 2nd time and we use 2 different forms through 2 different accounts, administered by 2 separate employees, and both times now on the same day we have stopped recieving emails from both accounts leading us to believe its a flaw in your site as opposed to a user error on our end.  Could you look into this and ensure we start recieving emails ASAP? Could you also let us know why this continues to happen and if there is anything we can do to prevent this in the future as it is imparative for the safety of our operation to recieve these emails as soon as the forms are submitted.

     

    Thank you,

    -Jennifer Zeinz

     

    Jennifer K. Zeinz
    Northern Illinois University
    Housing & Dining
    New Hall West Residence Hall Director,
    Hall Council Advisor,
    Residential Conduct Board Advisor,
    New Hall Community Center Office 101 J
    815.753.7616
    Page URL:
    Nowebpage-weemailtheformtwofollowingformsout:http://form.jotform.us/fo<br/>rm/22296243883157andhttp://form.jotform.us/form/22296002615143

  • Profile Image

    Answered by pinoytech on November 26, 2012 at 11:30 AM

    Hi Jennifer,

    We apologize for the inconvenience that may have caused. As I've check your form email notification, I found out that some of the email address is in our bounce list and this is the reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=acceptable content.  For help, please quote incident ID 08Is5QuOI.'

    I've now remove your email address in our bounce list and it should be working fine by now.

    Thank you!

     

  • Profile Image

    Answered by NHWHallDirector on December 04, 2012 at 10:41 AM

    As of yesterday, 12/3/12, this has happened yet again. For now the third time in as many weeks our recipients are not recieving the emails. WHAT is going on and why does this happen over and over? I recommend your support team do some investigation into this being a repetative issue.  In the meantime, if you could again remove all our addresses from the bounce list it would be appreciated.

    -Jennifer

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on December 04, 2012 at 12:27 PM

    Hi there, 

    Here is a guide to help you make sure that your notifications are sent:

    http://jotpoll.com/answers/143967-Please-whitelist-our-Jotmails-ip-addresses-or-ask-your-email-servic?updatemessage=10732640770

    The following are the results of the email addresses on your notifications:

    msailor1@niu.edu

    Result: 

    msailor1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    apitner2@niu.edu

    Result: 

    apitner2@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    abrown3@niu.edu

    Result: 

    abrown3@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    lbryant@niu.edu

    Result: 

    lbryant@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    nsilva1@niu.edu

    Result: 

    nsilva1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    asobecki1@niu.edu

    Result: 

    asobecki1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    mamann1@niu.edu

    Result: 

    mamann1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    sjans2@niu.edu

    Result: 

    sjans2@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 08Ik5GK0k.'

    ------------------------------------------------------------------------------------------

    mverwijst1@niu.edu

    Result: 

    mverwijst1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    cpankow1@niu.edu

    Result: 

    cpankow1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    bwilliams6@niu.edu

    Result: 

    bwilliams6@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    esilva1@niu.edu

    Result: 

    esilva1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    Bhanson1@niu.edu

    Result: 

    Bhanson1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    Alooby1@niu.edu

    Result: 

    Alooby1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    Bhanson1@niu.edu

    Result: 

    Bhanson1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    Pgarner@niu.edu

    Result: 

    Pgarner@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    Jrodgers@niu.edu

    Result: 

    Jrodgers@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    kberkhof1@niu.edu

    Result: 

    kberkhof1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    Amolina@niu.edu

    Result: 

    Amolina@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    Srossi1@niu.edu

    Result: 

    Srossi1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    Sgreen1@niu.edu

    Result: 

    Sgreen1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    dwolfgang1@niu.edu

    Result: 

    dwolfgang1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    jpodgorski@niu.edu

    Result: 

    jpodgorski@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    cstorey@niu.edu

    Result: 

    cstorey@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    cswanson1@niu.edu

    Result: 

    cswanson1@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    ------------------------------------------------------------------------------------------

    jzeinz@niu.edu

    Result: 

    jzeinz@niu.edu is IN the bounce list  

     

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Message rejected because of un=

    acceptable content.  For help, please quote incident ID 07IuvJPwT.'

    -----------------------------------------------------------------------------------------

    As you can see, the reasons why your e-mail addresses are added to the bounce list and why the messages are not being sent have to do with the settings of your e-mail service provider.  Please contact your IT department and find out the restrictions that they have implemented,  Ask them to please whitelist our mail IP addresses and let us know the results.