What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Double Captcha Request

    Asked by leftclick on November 26, 2012 at 04:16 PM

    I have a form that has worked well for my small beverage company. I have had limited use of it but recently had a sale and a few customers pointed out that my return url was inccorrect causeing a 404 error. I logged into my JotForm account and corrected the url for confirmations. However doing so made some transperent changes to my form most likely because the form and the captcha were extremely old.

    Now as a result the form is requiring two Captcha verifications...the one on the form page, and then another that comes up on a JotForm submit page.

    I tried replacing the form with the new code from the JotForm source code tool. But I loose all my styling and layout in the process. Is there a simple way to just have the one Captcha box that on the page complete the form submission and redirect the submitter correctly to http://www.gorillalife.com/conformation1.html

     

    Thank you for your assistance.

    Page URL:
    http://www.gorillalife.com/contact.html

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    JotForm Support

    Answered by NeilVicente on November 26, 2012 at 05:02 PM

    The second captcha appears ONLY if the original captcha isn't filled correctly. I was able to submit the form fine and got redirected to the confirmation page after I filled out the required captcha information.

    If this seems troublesome to you, I'd suggest changing to a plain captcha, as the reCaptcha version is a little hard to decipher for most people. Upon checking though, the form version hosted on our server already contains a plain captcha.

    With that in mind, re-embedding the form using iFrame embed option should be the best solution. Remove all JotForm-related codes on your webpage then replace it with iFrame embed codes.

    If you're concerned about the styling, we can help you restore it with injected CSS codes.