What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form supported for mobile?

    Asked by sklayman on November 27, 2012 at 03:34 AM

    I have 2 forms which are actually cloned. (except minor padding differences)

    1st one looks fine on mobile, and the 2nd doesn't: background isn't loaded, scrolling is needed.





    Could you please let me know whether your form are officlly supported for mobile, and what's the difference between the two? (is it a bug?)

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    JotForm Support

    Answered by Welvin on November 27, 2012 at 05:07 AM

    Yes, our form are mobile compatible. You have injected custom CSS codes to your form, the background image. I am not quite sure if this is causing the issue to happen, but this is a thing to consider. There is no bug, we just need to tweak it a little to make it more viewable on mobile devices.

    I can also see the background image on the second form using iPhone 5 and Samsung Android phone. So, I think that this is just a delay. Are you still not able to view that image until now? The background image is also the reason why it need you to scroll.

    Thank you.