What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form not secure?

    Asked by Calculon on February 26, 2011 at 11:48 AM



    I'm paying a premium service but there appears to be a red padlock. 


    Help please!

  • Profile Image
    JotForm Support

    Answered by obi-wan on February 26, 2011 at 12:06 PM

    Your account status seems "Active" and your submission qoutas seems normal. Could you please check if everything is ok now? If it is not, please explain your problem more in more details for further assistance.

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    JotForm Founder

    Answered by aytekin on February 26, 2011 at 01:22 PM

    Can you post the URL of the form page that has this problem?