What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account Premium

    Asked by dmgius84 on November 27, 2012 at 06:47 AM

    Hello,

    I have paid for the account premium but my account is still free.

     

    Why?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by liyam on November 27, 2012 at 07:00 AM

    Hello dmgius84.  Please try to logout and log back in to your account.  This should refresh your account's status.

    If this does not update, please do let us know.

    Also, thank you for subscribing with us!