Login failed - AUTOSUSPENDED

  • Profile Image
    Ellen 
    Asked on July 02, 2018 at 11:39 AM

    Hi,

    I've been shut out of my account, can you please let me know the issue?

    I'm getting a "Login failed - AUTOSUSPENDED" when I try to login now.

    I Googled the issue and it said that its your phishing system detecting a foreign language or login option. None of my forms are in a foreign language and I've only ever used the standard options that come with your form builders.

    Hope you can help,

    Many thanks,

    Ellen

  • Profile Image
    BJoanna
    Answered on July 02, 2018 at 12:14 PM

    Sorry for the inconvenience this may caused you. 

    Our Phishing Detector system marked one of your forms as a phishing form. I inspected that form and it is not violating our Terms of use

    I have whitelisted that form. Your account is now active.