- barbaravitaleAsked on November 27, 2012 at 11:21 AM
I delete the submissions data of an entire form; I thought that in this way I would delete all the upload files associated to this form. But It doesn't work.
I received an email from you, that I reach the maximum size and you will delete my account.
I don't need the upload file, but it's impossible to delete them.
How can I do?
- JotForm SupportliyamAnswered on November 27, 2012 at 11:49 AM
Hello, Barbara. Thank you for posting your concern.
First, we actually do not delete accounts without the owner's consent.
Second, may we know if you tried to delete the submission or did you simply delete the upload field on your form? It's because I could not find any existing form with an upload field.
But, if what you did was delete the actual form, please try to click the Trash on your My Forms page and delete the forms in the trash. You can find the link to the Trash folder on the left part of the page
Submissions with files attached to forms here also still occupy spage until such time they are permanently deleted.