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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Delete the upload file

    Asked by barbaravitale on November 27, 2012 at 11:21 AM


    I delete the submissions data of an entire form; I thought that in this way I would delete all the upload files associated to this form. But It doesn't work.

    I received an email from you, that I reach the maximum size and you will delete my account.

    I don't need the upload file, but it's impossible to delete them.

    How can I do?


    many thanks!


    Barbara VItale

    Milan (Italy) 

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    JotForm Support

    Answered by liyam on November 27, 2012 at 11:49 AM

    Hello, Barbara.  Thank you for posting your concern.

    First, we actually do not delete accounts without the owner's consent. 

    Second, may we know if you tried to delete the submission or did you simply delete the upload field on your form?  It's because I could not find any existing form with an upload field.

    But, if what you did was delete the actual form, please try to click the Trash on your My Forms page and delete the forms in the trash. You can find the link to the Trash folder on the left part of the page

    Submissions with files attached to forms here also still occupy spage until such time they are permanently deleted.