How does this work.

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    Asked on November 27, 2012 at 01:43 PM

    How does this work. When they click submit it re-directs them to the paypal payment page where they login and pay. What does incomplete mean and unless I go and check the form it does not notify payments are waiting. What happens if i click complete payment?

    This is a re-post of a comment on How to View Incomplete Payments

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    Answered on November 27, 2012 at 01:48 PM


    Incomplete payments means that the customer might have aborted the payment process or there was something wrong with her/his credit card details and Paypal failed to process it successfully.

    You should check if your Paypal account was able to accept and process the payments of that transactions. If Paypal did accepted and completed the processing of payment of your customer, you can complete the pending submission. Otherwise, you may need to discard these pending submissions.  If you complete the submission, this does not charge the user who submitted the form, it only gets considered as one payment submission. 

    Please let us know if you have any other questions or concerns.

    Thank you!