Approval Emails Are Sent to Incorrect Email Address

please help!

Hello Hope_Creative,

Thanks for reaching out to Jotform Support. Are you referring to this form? Can you please provide their email address so we can check it from our end? Also, do you know which field in your approval workflow the emails are coming from? If so, please take a screenshot of it and send it here. This guide will show you how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Yes this is the right form

Ej@hopechurchlv.com

Just need bree@hopechurchlv.com to get the emails only. with lance@hopechurclv.com as a back up email for log in only.

Hello Hope_Creative,

Thanks for your feedback. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hello Hope_Creative,

Thanks for your patience. I looked into your email history and found out that this is the email sent to to Ej@hopechurchlv.com:

You can find the approval email under the DESIGN Conditional branch and remove their email there.

Give it a try and let us know if you have any other questions.