What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I make a sub-domain application SSL?

    Asked by truckersamerica on November 27, 2012 at 03:39 PM

    I need an answer IMMEDIATELY. We have changed the URL of our application to apply-online.truckersamerica.com/#####whatever, but with the Wildcard SSL active it is still not secure. How do we set this up?

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    JotForm Support

    Answered by Mike_T on November 27, 2012 at 03:58 PM

    Thank you for contacting us.

    I am sorry to inform you, but custom domain option will show the certificate error on the httpS connection due to not matching host name.

    You may try the following workarounds:

    - Use simple SSL URL (e.g. 'https://secure.jotform.com/form/form_id').

    - Use custom name with SSL.

    - Get JotForm Licensed App and install it on your own server with SSL certificate on the domain.

    Please feel free to contact us if you need any further assistance.

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    Answered by truckersamerica on November 27, 2012 at 04:11 PM

    So we cannot have the custom domain along with the SSL?

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    JotForm Support

    Answered by Mike_T on November 27, 2012 at 04:15 PM

    You can use your custom domain with the SSL, but this will show the certificate error in the browser. Unfortunately, there is no easy way to remove that error.

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    Answered by truckersamerica on November 27, 2012 at 04:18 PM

    There's no EASY way, but is there a way to remove the error and still have the custom domain?

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    Answered by fxr on November 27, 2012 at 04:23 PM

    I note your site has its own SSL cert, can you not just embed the form using an SSL URL the more conventially way on a page on your website?