I need help locating the missing form.

  • jmwcock
    Asked on May 23, 2024 at 12:15 AM

    I’m looking for a form that I created last year and you’ve said several summers in a row, but I can’t find it. Is that because I need to upgrade my package

  • Rene JotForm Support
    Replied on May 23, 2024 at 12:21 AM

    Hi Janice,

    Thanks for reaching out to Jotform Support. I can see that this is very stressful. Rest assured, I’m here to help. Can you please share with us the link to the form you're referring to so that we can assist you better and respond accordingly?

    Once we hear back from you, we'll be able to help you with this.

  • jmwcock
    Replied on June 11, 2024 at 10:16 AM
  • jmwcock
    Replied on June 11, 2024 at 10:17 AM
  • Sheena JotForm Support
    Replied on June 11, 2024 at 10:41 AM

    Hello Janice,

    Our system shows that the form was created under your account but has since been deleted. Unfortunately, deleted forms will be permanently purged from our system after 30 days unless they are restored. To view all your deleted forms, you can check your account history. Let me show you how:

    1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon.

    2. In the window that opens, click on Settings.

    3. Under Account Settings, click on the History tab. There, you should be able to browse your activity logs. You can filter different actions and dates. Please set the filter to Form Deletions and the date to All time.

    I need help locating the missing form Screenshot 20

    We also have a guide on How to View Your Account Activity Logs.

    Let us know if you have any other questions.

 
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