I'm not receiving notifications of form submissions

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    Asked on November 27, 2012 at 05:15 PM

    Hi, I'm currently not receiving email notifications of form submissions. They are going to the Jotform inbox, but not to the emails listed on the notification. Also, the notification has a red "conditional" bar, what does that mean. Thanks

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    Answered on November 27, 2012 at 06:54 PM

    Hi I notice your email notfication is conditional.

    Is that intentional?

    Has the email notfications ever worked on this form?

    Is there a particular email address that is affected?


    Also may I suggest changing the Sender Email of your notification to noreply@jotform.com as this often resolves issues with several email service providers.

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    Answered on November 27, 2012 at 07:36 PM

    I'm not sure why the email notfication is conditional, and I can't find how to change that. The form was working fine, I've been told, but stopped sending notifications last week. My email address (scott@...) is not the primary, I added it today to test the form after I was told it wasn't working. I will change the Sender Email to the "noreply" option, and test it again. Please let me know how to take off the conditional setting.

    I will report wether my test worked or not. Thanks,

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    Answered on November 27, 2012 at 08:21 PM

    I still did not receive a notification after changing the setting to "noreply." Please advise!

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    Answered on November 27, 2012 at 09:25 PM

    Hello salonboutique.  I noticed you have set a condition on your form that no longer matches a value in your dropdown for your Texas field.   This is why you're no longer receiving email notifications.

    First, delete the old conditions with deleted arguments and edit the last condition.  Or you can delete all those conditions for your basic notification to work.  Please take note that the email alert will only work if the certain conditions you have set matches the form submission.

    Please let us know if you need further assistance.