Account suspended

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    Embassy of Brazil 
    Asked on July 05, 2018 at 10:41 AM


     My account was suspended, do you know why?

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    Answered on July 05, 2018 at 11:33 AM

    I have checked your account and your account was reported by our phishing detection system as suspicious of phishing activities, your form " Registro de Casamento" is the one that triggered the suspension. It is collecting identification documents through uploads.

    We understand this might not be the case with your form,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    To lift the suspension, we need to remove the guilty fields and you must use your corporate email address if ever you want to add those fields again.

    We will wait for your confirmation.

    Thank you.