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    10501 - error code

    Asked by ascetinteractive on November 27, 2012 at 10:06 PM

    I get a 10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    It was noted in that this Occurs when the billing agreement is disabled or inactive.

    How do I enable the billing agreement and where do i find this? 


    Page URL:
    http://shizuka.com.au/?id=giftvoucherorder

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    JotForm Support

    Answered by idarktech on November 27, 2012 at 11:33 PM

    Hi,

    Base on Paypal Error Codes, that problem occurs when the billing agreement is disabled or inactive. Or, when you have not agreed to the billing agreement.

    Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

    In either case you will want to contact PayPal and ensure that your account is set up to process Website Payments Pro transactions and that the billing agreement is accepted. You can also search PayPal’s forums for information specific to this error code.

    If you need any further assistance, please feel free to contact us. Thanks!