Account suspended

  • Best Proofreader
    Asked on July 7, 2018 at 4:19 PM

    Hi,

    My account is suspended because of my unsuccessful login attempts what should I do now?


    thanks

  • Victoria_K
    Replied on July 7, 2018 at 5:34 PM

    Hi,

    Your account was suspended due to violation of Terms of Use, because your form is collecting sensitive information, what is considered as phishing activity:

    Collecting Sensitive InformationYou may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    1530999221screenshotmzrni Screenshot 10

    Please note that we do not support any kind of login forms.

    I have removed the phishing fields and re-activated your account.

    Thank you for contacting us!

  • Best Proofreader
    Replied on July 7, 2018 at 5:43 PM
    Hi
    Thanks for your reply. I have been transferring my form from other client to jot form and it created automatic fields like this that were not even present in my previous form.
    Any way thanks
    Sent from my iPhone
    ...