What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submission problems?

    Asked by guest_22918613198057 on November 28, 2012 at 08:18 AM

    Hi,

    We have had users complain that they have submitted forms that we have posted, and they get the "Thank you for your submission!" page and everything, but the registration does not go through at all. Specifically, we don't see that they've submitted a form. It doesn't show up at ALL on jotform. What can be done to fix this? Multiple people have had this problem, so it's not like it's from one computer or it happened only one or two times. It's happened 5 times that we know about (which is the concern - what if people have submitted forms but because it didn't go through, even though they did everything correctly and the website/form said it was submitted, and they don't know that we didn't receive it?).

    We've put language on our forms that say "if you haven't heard from us within 48 hours email us because your form may not have been submitted properly," but I do not think that is the best way to go about this.

    Please let me know if there's anything you can do.

    Thank you,

    Sarah

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    Answered by pinoytech on November 28, 2012 at 08:37 AM

    Hi Sarah,

    We are sorry for the inconvenience that may have caused. Regarding on the issue, would you mind if we ask your Form URL/ID to check your form and for further assistance?

    Thank you!