What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Correos bloqueados

    Asked by Dmillas on November 28, 2012 at 10:35 AM
    Hola.Tengo dos cuentas de correo que se han bloqueado y no reciben los informes, supongo que estarán en vuestra "bounce list" las direcciones son:Pcavaller@trensfm.com Rmorey@trensfm.comLas podéis desbloquear .Muchas gracias
  • Profile Image
    JotForm Support

    Answered by liyam on November 28, 2012 at 12:24 PM

    Hello Dmillas.  I checked the email addresses and the two are not in our bounce list.  Have you checked your spam folder if the email alerts landed there?  May we also know if you're using email softwares such as MS Outlook, or Eudora?

    Thanks.

  • Profile Image

    Answered by Dmillas on December 20, 2012 at 08:16 AM

    Hola.Tengo dos cuentas de correo que se han bloqueado y no reciben los informes, supongo que estarán en vuestra "bounce list" las direcciones son:Pcavaller@trensfm.com Rmorey@trensfm.comLas podéis desbloquear .Muchas gracias

  • Profile Image
    JotForm Support

    Answered by jonathan on December 20, 2012 at 08:45 AM

    As my colleague had already mentioned, those 2 email accounts are not in the bounce lists.

    Can you provide us more details. Which of your form are you having the issue?

    Please check your email, perhaps the messages are getting filter as junk or spam messages.

    Thanks.