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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mails stopped being sent

    Asked by cdvolpone on November 28, 2012 at 03:11 PM

    E-mails were being sent via my conditions untill a submission on November 12th. I should have recieved 2 e-mails for submissions since then and have not. I cannot provide URL to my form because it is on a private website, I have provided screenshots.

    Page URL:

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    JotForm Support

    Answered by Welvin on November 28, 2012 at 04:00 PM


    We apologize if that caused you a confusion. To solved this, please try using noreply@jotform.com as your form notifications "Sender Email";

    And add Jotmails IP Address to your server whitelist: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks and please get back to us for results or if this not works.