What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by canvasface on November 28, 2012 at 04:45 PM

    Hello i have upgraded my account but is still showing as basic

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    Answered by canvasface on November 28, 2012 at 05:03 PM

    please help asap, have paid and cant use the upgraded service

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    Answered by fxr on November 28, 2012 at 05:03 PM


    You account is showing as Premium on our server.

    Please log out and log back into your JotForm account to see the change on your local PC.

    Let us know if you have any problems from there.