What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    authorize.net phone number required error

    Asked by usara on November 28, 2012 at 08:53 PM

    when testing the authorize.net integration or trying to use the actual form to donate it gives me the error message phone number required

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    JotForm Support

    Answered by liyam on November 28, 2012 at 09:06 PM

    Hello usara.  Can you try doing the following:

    Login to the Authorize.net Merchant Interface ( at https://secure.authorize.net ), click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the phone number (uncheck the e-mail if it requires the e-mail address as well).

    If you have other questions or concerns, please let us know.


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    Answered by usara on November 29, 2012 at 03:19 PM

    Thank you. I did this and this corrected the issue. I was confused because I had my form setup to ask for and require an email address and phone number but I assume that since these fields were not a part of the actual Auth.net field I still needed to disable them through my merchant account administration management control panel. JotForm is the best solution I have found for form on the internet.

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    JotForm Support

    Answered by Welvin on November 29, 2012 at 03:59 PM

    You are welcome and thank you for your feedback. Cheers!