phone number required error

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    Asked on November 28, 2012 at 08:53 PM

    when testing the integration or trying to use the actual form to donate it gives me the error message phone number required

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    Answered on November 28, 2012 at 09:06 PM

    Hello usara.  Can you try doing the following:

    Login to the Merchant Interface ( at ), click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the phone number (uncheck the e-mail if it requires the e-mail address as well).

    If you have other questions or concerns, please let us know.


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    Answered on November 29, 2012 at 03:19 PM

    Thank you. I did this and this corrected the issue. I was confused because I had my form setup to ask for and require an email address and phone number but I assume that since these fields were not a part of the actual field I still needed to disable them through my merchant account administration management control panel. JotForm is the best solution I have found for form on the internet.

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    Answered on November 29, 2012 at 03:59 PM

    You are welcome and thank you for your feedback. Cheers!