Cannot create new forms

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    RocioCorrea
    Asked on July 12, 2018 at 12:19 PM

    buenas tardes, tenego una duda, el aplicativo me manda un mensaje que no puedo crear formularios ya que cuento con una membresia gratruita, actualmente contamos con licencia gold por lo que solicito de su apoyo para realizar las correcciones pertinentes a la brevedad.

    quedo atento.

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    Richie_P
    Answered on July 12, 2018 at 12:59 PM

    I have checked your account  RocioCorrea and currently you're on Free subscription. That is why you have received an over the limit email.

    May we know the account name with the Gold subscription?

    Thank you.

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    RocioCorrea
    Answered on July 12, 2018 at 01:33 PM

    Hola:

    Anexo historial de pago y pantalla del pago que nos corresponde hasta Diciembre del año vigente.

    https://www.jotform.com/answers/1319808-Why-am-I-unable-to-change-my-credit-card





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    Richie_P
    Answered on July 12, 2018 at 01:52 PM

    The thread you have given was about another issue with your account. May we know if that issue was resolved and your account was upgraded back to Gold yearly?

    Currently, your account is under the Free subscription. Did you change your credit card information?


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    RocioCorrea
    Answered on July 12, 2018 at 02:18 PM

    No he cambiado nada y todavía no me toca pagar hasta diciembre desconozco porque lo pusieron en ese modo. Necesito me activen mi cuenta ya que es algo urgente y no considero que sea problema de este lad gracias.


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    Richie_P
    Answered on July 12, 2018 at 02:27 PM

    I see, your inquiry regarding your subscription has been answered by my colleague at this thread https://www.jotform.com/answers/1523253

    Please check it out.

    Thank you.


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    RocioCorrea
    Answered on July 12, 2018 at 03:04 PM

    Muchas gracias. Buena tarde.