My form auto response email will not work

  • chadstarfishperks
    Asked on May 25, 2024 at 4:28 PM

    Hello,

    I have tried multiple times to set up auto response using the noreply@jotform. It will not send a response to the person filling out the form, I have tried with multiple people. Can you help?

    chad

  • Mike_G JotForm Support
    Replied on May 25, 2024 at 5:16 PM

    Hi Chad,

    Thanks for reaching out to us for help. I checked your YES, i want to learn more! (240315268926055) form, which is the only form in your account, and I found that the Encrypt Form feature is enabled for that form as you see in the screenshot below:

    My form auto response email will not work Image 1 Screenshot 20

    The Email Autoresponder, aside from a few other form features, becomes unavailable when the form is encrypted. To learn more about it, we have a guide here that you can check out.

    Let us know if there’s anything else we can help you with. 

  • jacobmiles620
    Replied on May 28, 2024 at 4:46 AM

    Hi Chad,

    We also faced a similar issue on our airport taxi website called Jewel cars which covers the London Gatwick airport and near by areas. We have now fixed this and I believe you should check out the following resources to solve this issue.

    https://www.jotform.com/answers/5527049-how-to-send-an-autoresponder-email-on-specific-time

    https://www.jotform.com/answers/5462052-set-up-an-auto-response-email

    https://www.jotform.com/answers/12274741-create-auto-response-email-when-form-is-submitted

  • Arghya JotForm Support
    Replied on May 28, 2024 at 5:18 AM

    Hi Chad,

    Thanks for getting back to us. I cloned your form to test it, and I easily replicated the issue. Unfortunately, you can not use Autoresponder email due to your form is encrypted. As my colleague explained to you earlier, if you enable form encryption, you can not use some of the features like Autoresponder. To use Autoresponder, you need to disable Form Encryption. Let me show you how:

    1. In Form Builder, go to Settings tab in the orange navigation bar at the top.
    2. Click on Form Settings in the menu on the left.
    3. Now, toggle off Encryption Form Data to disable it.

    My form auto response email will not work Image 1 Screenshot 30

    Check out the screencast below to see my results:

    My form auto response email will not work Image 2 Screenshot 41

    Give it a try and let us know if you have any other questions.

 
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