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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email address change does not work

    Asked by jenia on November 29, 2012 at 01:50 PM


    I changed the email address for notifications from my site, saved the change, but it still sends emails to the old email address. I read FAQ and followed instrustions precisely.

    What can I do?

    Thank you,


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    JotForm Support

    Answered by EduardoMendez on November 29, 2012 at 03:47 PM

    Hi there, 

    Are you using the test tool on the e-mail wizard? or Are you submitting actual entries on your form?

    The test e-mail tool will only e-mail the address that is linked to the account.


    If the problem continues, please provide us the URL of the form in question and we'll be glad to further assist you!

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    Answered by guest_23335443578054 on November 29, 2012 at 03:57 PM

    I tried both - test email and submiting a form from the site and they both came to my address that was on my account info, even after I changed the recipient email field.

    So I just changed the email address on the account and it worked.

    Thank you for your help,