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CarlyAsked on July 17, 2018 at 12:02 PM
hello. We have an account set up with you already under our email. We are using your form to sell a wine quarterly subscription. And we are collecting credit cards using Stripe. We would like to know if we can charge our customers credit cards at the exact date that we want?? Or is it automatically every 3 months? And if it’s automatic, at what time/date?? Thank you
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BJoannaReplied on July 17, 2018 at 1:06 PM
Your customer will be charged automatically on the same day each month when a form was submitted.
However, it seems that the billing cycle can be changed form your Stripe Dashboard.
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BravinoReplied on July 17, 2018 at 4:43 PMis it possible to set the payments. For example... sept 1st, november 1st, February 1 st, may 1st?
or can i just save the cc infos and charge them when i want?
BRAVINO!
Italian Wine Club
www.bravinowines.com
info@bravinowines.com
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David JotForm SupportReplied on July 17, 2018 at 6:56 PM
It is not currently possible to bill on specific dates or to store the credit card data to charge the user from your end. It is possible to set the first payment date a specific amount of time from their initial submission date, but not to start and reoccur on a specific date.
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BravinoReplied on July 17, 2018 at 7:43 PMwhat??? really, first time you guys told us something different. i need to be able at least to charge the credit cards in february, may, september, november. can you do something for me?
BRAVINO!
Italian Wine Club
www.bravinowines.com
info@bravinowines.com
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Jed_CReplied on July 17, 2018 at 9:35 PM
Sorry, but that is not possible. The billing date will start from when the user subscribed.
ex. January 1st — next billing will be on Feb 1st.
It will start counting whatever the date / time of the subscription was.