Form submission problems

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    leadershippv
    Asked on July 17, 2018 at 12:46 PM

    I have someone trying to complete a form and said "I have the entire application completed, but every time I click 'submit' I get a notice saying "An unknown error has occurred" and the fields for my first and last name on the final page of the application are highlighted red. I am not sure what is causing this, because I know that my name here is correct. This is in the fields asking for credit card information for the application fee which I have tried with multiple cards only to get the same error."


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    John_Benson
    Answered on July 17, 2018 at 02:08 PM

    I cloned your form to test it on my end and I was able to replicate the issue. Please give me more time to investigate the issue. I will contact you again today on this thread once I have any updates.

    Thank you.

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    John_Benson
    Answered on July 17, 2018 at 08:04 PM

    I cleared your form cache on our server and it looks like that fix the issue. Here's a screencast of my test to your form:

    15318722611541zz4.gif

    Please try it and let us know if you have any questions. Thank you.