I don't understand how I keep running out of payment limits. I only have 1 working form, and 15 submissions so far.

  • jamieubam
    Asked on July 17, 2018 at 8:15 PM
  • Jed_C
    Replied on July 17, 2018 at 10:10 PM

    I can see that you have consumed 14 payment submissions before you upgraded to Silver plan. Please note that Bronze plan can only accept 10 payments per month. If you exceed those numbers, you will see a notice to upgrade and your forms will get an error when a user submits a form that has an integrated payment active.

    Let us know if you have any questions or if you need further assistance. 

  • jamieubam
    Replied on July 17, 2018 at 10:14 PM

    So since I upgraded to the Bronze and then to Silver in the exact same day, will I be charged for both?


  • Jed_C
    Replied on July 17, 2018 at 11:20 PM

    We will need to process a refund for the bronze payment. May I know what PayPal email was used or if you can provide us the PayPal's transaction ID for the bronze payment?

    Looking forward for your response.