What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe did not charge the setup fee for a subscription, please advise.

    Asked by gnomon on November 30, 2012 at 12:13 AM

    Is there a way to fix/adjust this?

    Page URL:

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    Answered by fxr on November 30, 2012 at 03:22 AM

    I have forwarded a ticket to our developers and ask them to investigate this issue.

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    Chief Technology Officer

    Answered by eee on December 24, 2012 at 11:16 AM


    Setup fee feature doesn't supported by Stripe out of box, but a custom solution implemented to charge the setup fee as a different payment.

    It's available now,

    Kindest Regards,


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    Answered by gnomon on December 26, 2012 at 10:13 AM

    So, I don't need to do anything now, and it will just work?  If so, thank you, if not, please explain and I'll make the necessary changes.


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    Answered by jeanettebmz on December 26, 2012 at 10:43 AM

    I would recommend you to re-build the integration to see the updates