How to set up multiple payment methods?

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    Asked on July 18, 2018 at 11:49 AM

    On our online order form, we would like to give customers the option to pay by either check or by Paypal. Our current design opens Paypal immediately when you hit "submit", but we would like to add another submit button that places the order but does not open Paypal.

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    Answered on July 18, 2018 at 01:18 PM

    To make your respondents not redirected to PayPal when they hit the submit button, you need to hide the PayPal payment field on your form conditionally.

    You can add another field that will ask your respondents if they would like to pay online via PayPal or offline. That field can be a checkbox field, a drop-down field, or a radio button field. Based on the answer provided by your respondents in that field, it will conditionally SHOW/HIDE the PayPal field and the submit button that says Pay via PayPal. And if the PayPal payment field is hidden, it should just show another checkbox field that has the item being purchased as the option selected by default and a different submit button.

    I have created a clone version of your form where I have applied the workaround I mentioned above. Here's the link to that form —

    You may find this guide helpful in setting up the condition in your form — How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    If you have other questions or concerns, please do not hesitate to let us know.

  • Profile Image
    Answered on July 23, 2018 at 09:43 AM
    I seem to be having a lot of difficulty making this work. Is there a way to
    save your "cloned" version as our working form (without it changing the
    hyperlink we have already shred with our customers)?
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    Answered on July 23, 2018 at 11:06 AM

    It's not possible. Let me work on your form instead. Please do not edit until my next reply. 

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    Answered on July 23, 2018 at 11:15 AM

    Please check now. 

    Again, here are the steps:

    1. Added a checkbox with the same item from the Paypal field. The item is selected by default and the whole field is set as a required and read only (Advanced tab)

    2. Added a conditional logic to show Paypal field when Paypal is chosen as Payment Method. Otherwise, show Checkbox.

    Guide for setting up the condition: