What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form seems to be missing

    Asked by misswi on November 30, 2012 at 11:44 AM

    Hi,

    I have created a form, but somehow it has some problem that I can't preview and get the code. It works yesterday but not today. I can see my form in the editign erea but not in the "My form" section. Please help me.

    It keep poping out this message:

    Form settings seems to be missing.

    Thank you!

    Ash


    Page URL:
    http://www.jotformeu.com/

  • Profile Image
    JotForm Support

    Answered by Welvin on November 30, 2012 at 12:46 PM

    Hi Ash,

    Please find my answers below;

    I have created a form, but somehow it has some problem that I can't preview and get the code.

    -Please try clearing your browsers cache.

    I can see my form in the editign erea but not in the "My form" section. 

    -Please check if you are login to the domain that you are redirected. Make sure to login before viewing My Forms page.

     

    Let us know for results. Thanks

  • Profile Image

    Answered by misswi on November 30, 2012 at 05:00 PM
    Hi Welvin,
    I did what you say and my form is gone. I did not delete it, I don't know how come it is disappeared. :( Is there any way to recover it???

    Thank you so much!!
    Best,
    Ash
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 30, 2012 at 05:18 PM

    Do you have a link to that form? We will be happy to help.

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    JotForm Support

    Answered by NeilVicente on December 03, 2012 at 03:22 PM

    Hello Ash,

    Is this the form you're referring to?

    http://www.jotformeu.com/form/23356469278365

    I have found it under a guest account and from what I can tell, this is the 'missing' form as it uses the same language as one of your other forms.

    I have since transferred the said form to your account. Kindly log in to your account and check if you can see the form under your list.

    Feel free to inform us if you require further assistance.

    Regards