What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by hawkram on February 28, 2011 at 11:12 AM

    I resigned up last week with my new credit card info after it expired.  I just got another email saying the same thing.  Is this junk mail or SPAM?  Please confirm as I don't want to lose any forms or submissions on my sites!  Thanks.

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    JotForm Support

    Answered by liyam on March 01, 2011 at 08:22 AM

    Hello, your account has not been downgraded. You are still a premium subscriber based on the records.  As I have replied to your inquires earlier, I have sent a ticket for someone to look into your concern.

    Thank you for your patience.