What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Edited Theme and Form, did not 'take'

    Asked by edreamdesigns on November 30, 2012 at 12:50 PM

    I changed the color scheme on my form from dark background to white.  http://form.jotform.com/form/13005406154

    I 'saved', Preview shows the change.  Cut and pasted the above in both Google Chrome and Firefox, refreshed my cache and the change did not take.

    Actually, I deleted the plain text at the top of the form too and that's still there.

     

    Jotform has been much more difficult to work with since the upgrade for me.   I can't even work in it in Firefox anymore and forced to do it in Chrome.  I loved Jotform :(  many of my clients forms are done in it and needed to start a new one

     

    Thanks

    Liz

    Page URL:
    http://form.jotform.com/form/13005406154

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    JotForm Support

    Answered by EduardoMendez on November 30, 2012 at 01:56 PM

    Hi there,

    We appreciate your patience. 

    Here is what I see when opening your form:

    It may have been due to a temporary delay in replication.

    Please let us know if there is an issue with what we are showing (image above)!

  • Profile Image

    Answered by edreamdesigns on November 30, 2012 at 04:09 PM

    This is what I'm seeing in both Firefox and Google Chrome which was the old layout.  well shoot, can't upload an image to you and I don't have any place to host it.  Basically its one of your dark themes.

     

    I've cleared the cache a few times on both browsers.

     

    I do see the version you posted above in "Preview" mode when I am editing.

     

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    JotForm Support

    Answered by EduardoMendez on November 30, 2012 at 04:21 PM

    Hi there,

    You can try uploading to a site such as http://imageshack.us/

    Simply share the direct link of the image with us and we'll continue to troubleshoot for you.

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    Answered by edreamdesigns on November 30, 2012 at 04:31 PM

    Here you go. I forget Dropbox let's you share a URL  https://www.dropbox.com/s/ys79hi9e0ggzgyz/jotform.jpg

     

    This is what I see in Firefox and in Google Chrome.

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    JotForm Support

    Answered by Mike_T on November 30, 2012 at 04:49 PM

    Where do you see that dark form? Is this your old layout?

    I can see the same white background in both form editor and browser.

    Thank you.

  • Profile Image

    Answered by edreamdesigns on November 30, 2012 at 08:20 PM

    Editor and Preview from editor I see the white like you show above.   When I to the form via the browsers it shows the dark layout which was the previous theme that I had on it.   I also noticed it does show where I had deleted the 'text' at the top of the form.

     

    I cleared out the cache on both browsers and still don't see the white, edited background versions.

     

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    JotForm Support

    Answered by idarktech on November 30, 2012 at 08:37 PM

    Hi,

    Try changing "form" to "www" on your form URL, that should help. Example:

    FROM:

    http://form.jotform.com/form/111111111111

    TO:

    http://www.jotform.com/form/111111111111

    Let us know if this does't work for you. Thanks!